Return Policy
THE ooGaming.gr Supporting e-commerce enables you, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.
Product Returns due to delivery error
In all cases in which other than the goods are delivered, by type or quantity or lack of quality which has been previously agreed in writing with the ooGaming.gr , the customer returns the products for inspection and detection of error. In this case the costs of returning the products to the company as well as the costs of returning to the customer are borne by ooGaming.gr as long as the method of return proposed by the company is observed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, provided that it is certified by an authorized repairer who provides the guarantee of good operation or in the event that the ooGaming.gr provides the guarantee of good operation directly the following apply:
- The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period the repair or replacement of the products is possible with an additional charge following a new agreement with the customer.
- The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
- The return of the products will be done either by personal and means of transport ooGaming.gr either by courier, or at the company's physical store. In cases of return by courier, the customer is charged with the shipping costs to the company and the company is charged with the shipping costs of the replaced or repaired product.
- After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
- If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired within a reasonable time and the company can not find another product of similar or better characteristics or value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the company.
- In particular, in case of debit by credit card h ooGaming.gr will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any responsibility ooGaming.gr most. THE ooGaming.gr after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be done by returning his money to him in the physical store of ooGaming.gr . In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.
- In case the products are returned damaged or incomplete the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Returns of products that are considered defective upon delivery (DOA)
The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In these cases the following applies:
- The product is received and checked to determine the defect reported by the customer.
- Provided that they have been previously received and verified by ooGaming.gr , the item will be replaced with a similar new one, or in case of non-availability with another new product of corresponding quality and price, otherwise in case the customer does not want a replacement, the money of the original purchase will be returned to the customer. The refund is made in the same way as the customer's initial payment to the company.
- In particular, in case of debit by credit card h ooGaming.gr will be obliged to inform the issuing bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without any relevant responsibility of the company anymore. THE ooGaming.gr after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to the physical store of the company. In case of payment by bank transfer, a reverse bank transfer will be made from the company's accounts to the customer.
- Shipping costs both for the return of the products to the company and for the return to the customer of the replaced product, are borne by the company.
- In case the products are returned damaged or incomplete the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Return of non-defective products - Right of unjustified withdrawal by the customer
The customer has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last product, while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal takes place under the following conditions:
- This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
- The declaration of withdrawal is exercised in writing or electronically and ooGaming.gr is obliged to send a confirmation of receipt of a withdrawal statement as soon as it arrives.
- The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product (s) in accordance with the terms of this paragraph.
- Following the withdrawal statement, the ooGaming.gr is obliged to return the price received within a maximum of 14 days from the receipt of the products.
- Returns are made by the customer's choice. The cost and possible shipping costs of returning the product from the customer to the company, are borne by the customer only.
- The refund to the customer will be made by the same means as the initial collection. Specifically in the case of debit by credit card as follows: in case the price has been paid to the company by the Bank until the withdrawal and return of the item, the company will be obliged to inform the bank about the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract concluded with the client. THE ooGaming.gr after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from the physical store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
- The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually of the order of 20%-35%. The company is entitled to agree with the customer its compensation even with mutual offset.
- Especially in the case of components or spare parts and in those where the material requires appropriate know-how for both its selection and installation and which can not function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal will be credited according to 50% or less of the invoicing value.
- The customer should also be aware that the ooGaming.gr is not responsible for any loss or destruction of any data or other items stored in the returned product / device and the customer must ensure in advance and before sending the product that there is no data in it and it is in the original / factory condition.
Exceptions to the Right of Withdrawal
The right of Withdrawal does not apply to the cases that are excluded from the current legislation and case law and includes:
- Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier.
- Products that have been made for the customer with his own specifications and / or are clearly personalized.
- Products that due to their nature are, after delivery, inseparably mixed with other elements, services that have already been performed and / or has been supplied by ooGaming.gr
- Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.
- Digital content not provided on Hardware and has started running.
- Keys for digital software licenses (eg ESD License keys for MS Windows, MS Office, SQL server etc) from the moment they are sent electronically / revealed to the client.
- Sale of sealed audio recordings or sealed video recordings or sealed computer software or printer supplies, which were unsealed upon delivery.
- Products that are not suitable for return, for health reasons or for hygiene reasons (eg headphones, headset etc), may deteriorate or expire shortly and which have been unsealed after delivery.
Withdrawal form
The declaration of withdrawal is exercised in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is exercised as well as contact details of the withdrawn. In case of sending electronically, it is sent to info@oogaming.gr
Periodic Changes
THE ooGaming.gr is constantly expanding, updating and improving its website, and related products and services. At the same time, it will renew this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Acceptance of the Privacy Protection Procedures applied by ooGaming.gr
If you use this website you accept and agree to this Privacy Statement as well as the terms and conditions of use of the website announced through it.
For more information we are always at your disposal either by phone at 2312 315442 either via email at info@ooGaming.gr